FAQs
Frequently asked questions
What are the possible modes of delivery
We organise deliveries to our customers with reliable and verified contractors. We can offer transport by road, sea and air. For selected destinations we can offer quick combined transportation: road + sea freight. We are able to provide both full truck and groupage deliveries of single pallets.
Where can i collect the goods from and how can i check if the loading proceeds currently?
Goods are being stocked in our warehouse in Warsaw, Poland. You can always verify if loading is in accordance to your order by: receiving photo documentation or CCTV footage made during the loading sending to the place of loading the person authorized by the client to make the control of loading Such service is provided by the company
Are the Delivery Charges included in product prices
Prices given in our offers are EXW Warsaw, Poland and they do not include delivery charges. All transport costs are calculated individually, accordingly to Customer’s needs and always with the best rates available on the market.
Am I Obligated to purchase when i place an order
Our standard order completion condition for foreign customers requires 30% deposit as an order confirmation. If the amount is not settled on our account, we can not guarantee keeping the stock reserved. With domestic orders, each time we settle cooperation conditions individually.
How Long Does it take to receive an offer?
Our sales specialists will contact you within 24 hours from the moment of placing an inquiry.
Who Can I ask About your current offer and prices
Both price inquiries and commercial orders can be placed directly with our sales specialists from particular departments. Alternatively, you can use contact form available on our webpage.